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Privacy Policy

This Privacy Policy explains how Connect Match (“we”, “us”, or “our”) collects, uses, and protects your information when you use our mobile applications, website at connectmatch.app, and related services (collectively, the “Services”).

1. Information We Collect

Information you provide to us

• Account details, such as your phone number or email address, name, date of birth, and gender.
• Profile information, such as photos, interests, “About me”, education, profession, and relationship intent.
• Content you share, including messages, likes, reports, and other interactions in the app.
• Support communications when you contact us at support@connectmatch.app.

Information we collect automatically

• Usage data (e.g., in-app actions, screens viewed, features used) to help improve the product.
• Device and log information, such as IP address, device model, operating system, app version, and crash logs.
• Approximate location information when you enable location services, to show relevant profiles and safety features.

Information from third-party services

• When you sign in with a third-party (for example, Google or Apple), we receive basic account details such as your name, email address, and profile image, as permitted by those services.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Connect Match app and Services.
• Create and manage your account and profile, and show you other members that may be a good match.
• Facilitate messaging and other interactions between members.
• Monitor and enforce safety, security, and community guidelines (including detecting spam, fraud, or harmful behavior).
• Send important updates related to your account, security, or changes to our terms and policies.
• Understand how the Services are used so we can improve performance and features.
• Comply with legal obligations and protect our rights and the rights of others.

3. Legal Bases (EEA/UK Users)

Where applicable law requires a legal basis (for example in the EEA or UK), we process your information based on:

• Contract: to provide the Services and features you request.
• Legitimate interests: such as keeping Connect Match safe, fighting abuse, and improving our Services.
• Consent: for certain optional features, such as using your precise location, where required.
• Legal obligations: to comply with applicable laws and regulatory requirements.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Services (such as cloud hosting, analytics, and customer support providers).
• Analytics and crash reporting tools (for example, Firebase) to help us understand performance and fix issues.
• Other members when you choose to share profile information or interact through the app.
• Law enforcement or authorities when required by law or to protect the rights, safety, or property of our users or others.
• Business transfers if we are involved in a merger, acquisition, or other change of control, where allowed by law.

5. Data Retention

We keep your information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you delete your account, we will delete or anonymize your personal information, subject to any data we must keep for legal or safety reasons.

6. Your Choices and Rights

You may have certain rights over your information, depending on where you live, including:

• Accessing or updating your profile information inside the app.
• Deleting photos or other content you have shared.
• Requesting deletion of your account and associated personal data, subject to legal requirements.
• Turning off location permissions in your device settings.
• Unsubscribing from non-essential email communications.

To exercise your rights or ask questions, you can contact us at support@connectmatch.app.

7. Children’s Privacy

Connect Match is intended only for individuals who are at least 18 years old. We do not knowingly collect or store information from anyone under 18. If you believe that a minor has provided us with personal information, please contact us so we can take appropriate action.

8. International Transfers

Our Services may be operated from servers located in different countries. By using Connect Match, you understand that your information may be processed in countries that may have different data protection laws than your country of residence. We take reasonable steps to protect your information in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we make material changes, we will update the “Last updated” date at the top of this page and may notify you in the app or by other appropriate means.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Connect Match
Email: support@connectmatch.app